The Help Page for PaDi UMKM was revamped through a comprehensive process that involved benchmarking research to ensure alignment with industry best practices. A well-structured information architecture was developed to enhance usability and clarity. Both Lo-Fi and Hi-Fi prototypes were designed to offer user-friendly solutions that effectively address common user queries. Additionally, a Content Management System (CMS) was created for the Help Section, ensuring ease of maintenance and updates for PaDi UMKM.
The CMS development process for the Help Section began with extensive benchmarking research to guide its creation. A robust information architecture was developed to ensure seamless navigation, while responsive Lo-Fi and Hi-Fi prototypes were designed to enhance the support experience.
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